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I bought an 18" Laguna band saw, which looks like a great machine. It wasn't; instead it was defective out of the box. The bottom wheel had a bad wobble, causing the saw to vibrate and the brake to screech. The trunnions were also rough rather than machined. So far (3...
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1.9
I liked
  • So far
  • Product specs
I didn't like
  • Product quality
  • Customer service
#1384635
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I have a Laguna Tools Dust Collector that I need a part for and can't get the people there to ever take a call. they say to send a email that I do however its always the next day before I get an answer. They don't seem to have a parts department or a parts sales...
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#1382078
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We purchased a Smart Shop II CNC and was told repeatedly it would come with a high precision European spindle. After 9 months of use and problems with vibration, we discovered it had a spindle made from CHINA!!! We looked at our itemized invoice and the spindle...
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#1347560
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I have contacted Laguna Tools over and over again with problems with one of their bandsaws. They just don't communicate. They don't care about their customers because they don't bother to help with the specific concerns. I just keep reaching out and getting ignored. In...
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#1330370
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I do electro-mechanical field service. I have also done phone support for technical equipment, so I know the game on both sides. One of my customers bought a used Laguna router, which now has problems due to a bad install (on the customer's part). I have identified the...
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1.0
#1307324
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This was the 3rd Laguna wood working tool I had bought in a 2 month span. It does its job, but you better hope you never need a replacement part. Laguna air circulator = unpacked it to find several motor mounting bolts just sliding around in the cabinet, called...
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1.8
#1214733
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Called customer support for a problem with my band saw. After pushing the emergency shut off button on my band saw and pulling it out the band saw will not start. I called for support three weeks ago and still waiting so I had to bypass it to make it work. THE WORST...
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1.2
#1208566
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I HAVE PURCHASED 3 MACHINES SINCE 2014. I ORDERED A PUMP IT WAS IS STOCK 3 WEEKS LATER I GOT IT. ORDERED 2 MORE PUMPS IN STOCK AGAIN. 3 WEEKS AGAIN. ORDER A BELT AND HOLDER AND BEARINGS ON 9/27/17. FINALLY GOT BELT AND HOLDER I CALL ABOUT BEARINGS THEY SAY ITS NOT A...
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2.3
I didn't like
  • Service
#1134455
Reply to reviews
Laguna tools runs on fraud and disgusting customer service, from the owners who I think too stupid to run a company, the management like Steve Alvarez and sales people such as Jay Andrews and more. Bunch of *** liars that will take your money and not deliver the...
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Anonymous
Anonymous

your Analogy is stupid Steve.

Anonymous
Steve Alvarez

It is unfortunate and unfair to have your good name dragged through the mud without the proper facts being stated. Unfortunately we sometimes have to deal with delays and yes ...

1.0
I didn't like
  • Customer service
#1124843
Reply to reviews

Contact Laguna Tools

Mailing Address:
Laguna Tools
2072 Alton Parkway
Irvine, Ca 92606
USA
Phone:
(800) 234-1976
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I bought a laguna saw and it works great except for the chincy throat plate that came with it. 1 month after the warranty was up it started warping, I contacted customer service several weeks later and told them the problem. They asked for the serial number of the saw...
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Anonymous
woodworker

Laguna tools runs on fraud and disgusting customer service, from the owners who I think too stupid to run a company, the management like Steve Alvarez and sales people such as...

2.0
#1027946
Reply to reviews