Laguna Tools

Laguna Tools promotes their customer service online; in reality, no one answers the phone. My complaint is that I ordered parts from them for my bandsaw (Band141*-***) part # 141*-***) Sales order #332249.

The item was tires for the bandsaw. My credit card was charged approximately 3 weeks ago, but I have not received the tires.

Please respond: hhambrecht@***.com or (949) 441-**** as to the status of this order.

- Howard L Hambrecht, MD

I cancelled an order I placed. But after 14 business days I still haven't received my refund.

Order was cancelled because I accidentally ordered duplicates.

Refund shouldn't take this long. Nor should I have to contact customer service about it.

Some of the worst customer service in woodworking industry.

Planer will not start. The coil on the magnetic contactor tests open meaning it is apparently burnt out. If we manually press the shuttle on the contactor the machine starts

Purchased from Woodcraft Downingtown Pa on 7/28/2022

We request a new contactor

I have a SuperMax 19-38 thickness sander. Apparently, SuperMax was bought out by Laguna Tools.

I needed to order some parts. Only one part was in stock and the other had different part numbers from that in the user manual. Called Laguna and was told there is no one in the parts department and they have to create a ticket and someone will call back in 2 days.

Really? No wonder why Laguna has a reputation for terrible customer service.

Ordered small part for my lathe in February 2022. It is now May 2022.

Cant get any answers or return phone calls. Cant get anyone on the phone extensions. Utterly unacceptable.

Was considering upgrading to larger lathe but will have to rethink this now. Upset

I bought the Fusion 1 table saw through Woodcraft when i put it together the tape for the fence was not with the package. Is this something I have to order separate and if so who would I order the part from? Thank You

The sales reps must be commission based as if you have any questions my particular sales rep never responds or called back when he says. Also had the nerve to state "if your not serious about buying, don't waste my time" this was in regards to an end of year sale going on in 2021 and we had to check our books if we wanted to put a machine onto the 2021 year or 2022.

Real simple but TERRIBLY rude rep. You make a complaint or reach out to another dept or person and they do nothing.

When I questioned the discrepancy was told manual was incorrect locking arbor tilt clearly shown then was told can't even be upgraded so I get to use a visegrip to hold arbor tilt on a $1200 table saw

I purchased a Smart Shop Laser EX from Laguna Tools. The laser tube broke after only 8 uses.

(expected to last about 2 years) They processed it after about 4 phone calls, 1 month goes by and I haven't received it yet, and they couldn't give me any straight forward information as to why it hasn't been shipped out. Now I'm back on the phone again just to simply get a shipping date.

1.5 Months now and No solution. That's a lot of money spent on a non-functioning machine.

Purchased a Supermax 1938 Drum sander July from Orlando Rockler. Upon opening I discovered the indeed rolled had fallen off because of a broken bearing.

It appeared the unit had been dropped as the shipping boards were broken. .All I needed was about $20 worth of parts to fix it so I contacted customer service. They would not talk to me unless I produced a sales receipt even though I had photos of the damage and SN# . After 2 weeks of calling to Dennis and Candace, They agreed to send the parts.

I still have not received the parts and have been calling and sending emails all month with no response. MAILBOX FULL

I purchased this 18/36 lathe a few years ago. Since purchase I have had to be trouble shooter and repairman replacing the electrical controls twice.

This evening it quit again, yes,I checked the plug in and circuit breaker,pushed any control item I could find several times, still no go. A while back I had one of your past employees help me to trouble shoot the problem at that time, he was very helpful to me so I could better communicate with your customer service people, he also said that these machines were wired wrong at the factory which would explain the problems.

I'm pretty disgusted at this time, I want a full time lathe not a fixer upper. Please let me hear from you.

On June 18, 2020, I placed an order (#93472) on their website for ceramic guide replacements for my 14BX bandsaw.

Given COVID-19, I understand things like shipping may be delayed. I patiently waited until July 20 to send an email to customerservice@***.com: that said "Just wondering - I haven't received the order below - can you please let me know whether it has shipped, tracking number, and/or when I might expect it? Thank you!"

I received no response.

The next week I called; initial calls gave a "busy tone", no voicemail / waiting system. Tried again a few hours later and spoke to someone who said that they had recently moved their warehouse from California to Texas and that "my order had been missed by mistake". She said the item was in stock and would rush deliver it and send me an email with tracking info.

No response. Called the next week, basically got the same story.

Did this again a week later, same result.

Did this yesterday, August 3rd - and same result. The person told me that the product I ordered has ~60 units in inventory and there's no reason it should be taking this long. I was promised that an email would be sent with status of order, etc. but nothing came.

When I call, I am super friendly, not some angry customer that might *** off the person on the other end.

I'm super frustrated and disappointed in this customer experience.