Resolved
George M Enx

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#4468284 
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Resolved: PX16 Planer

3.8
Updated by user Apr 26, 2023

Company resolved the issue.

Original review Mar 27, 2023
Planer will not start. The coil on the magnetic contactor tests open meaning it is apparently burnt out. If we manually press the shuttle on the contactor the machine starts Purchased from Woodcraft Downingtown Pa on 7/28/2022 We request a new contactor
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Richard H Ada

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 Verified Reviewer | map-marker Commerce Township, Michigan
#3696055 
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Poor Quality

2.0
Laguna Tools - Poor Quality
Bought the Super Max 1632 Drum Sander from my local Rockler store in Novi, MI in September 2021. After putting the machine together and adjusting it per their manual it would not retain tracking. Afet numerous time spent trying to adjust it with no consistent success, I contacted Laguna "customer service". They sent me new adjusting brackets as the ones that came with the machine were bent. That didn't help. Then the next try was that they sent a new belt stating that sometimes the belt is glued together out of square, that didn't work. Next they sent a whole new conveyor system stating that they would check it out to make sure that it tracked straight. after I installed it and after using it for about 2 hours sanding some flat stock it moved 1/2" from left to right and stared rubbing on the frame work. I had to stop and try to readjust it 3 times in that period. contacted them AGAIN. The response I got was call them and they would walk me through the tracking process. I had already done this MANY times per their manual. I told them that I wanted my money back. I did not want a replacement. So the next thing they said was that I had to work with Rockler for a solution which I tried to do and Rockler's response was I had to work with Laguna. What a run around. DON'T BUY THIS MACHINE!!!
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Preferred solution: Full refund

User's recommendation: DON'T BUY THIS MACHINE

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JOHN M Bsm

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 Verified Reviewer | map-marker Sterling, Massachusetts
#3514391 
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Terrible customer service

I have a SuperMax 19-38 thickness sander. Apparently, SuperMax was bought out by Laguna Tools. I needed to order some parts. Only one part was in stock and the other had different part numbers from that in the user manual. Called Laguna and was told there is no one in the parts department and they have to create a ticket and someone will call back in 2 days. Really? No wonder why Laguna has a reputation for terrible customer service.
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Pros:
  • Decent sander
Cons:
  • No part availability and no customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Don't buy anything Laguna sells because their customer service is terrible.

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2
Curt C Kjk

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 Verified Reviewer | map-marker Spokane, Washington
#3542294 
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Dissatisfied

Ordered small part for my lathe in February 2022. It is now May 2022. Cant get any answers or return phone calls. Cant get anyone on the phone exten