Laguna tools runs on fraud and disgusting customer service, from the owners who I think too stupid to run a company, the management like Steve Alvarez and sales people such as Jay Andrews and more. Bunch of *** liars that will take your money and not deliver the product for months or send you a wrong part, they have no knowledge of their product and when you call back they blame you for ordering the wrong part.
I have sent emails to the dumb owners about my problems but did not get any response, same with products support.
I bought two machines from them and had problems with both, a CNC and a Laser machines and I will never make that mistake again. Their machines are made in China by Bodor Laser and you can buy them for half the price: Bodor Laser Jinan Bodor CNC Machines Co, Ltd www.bodor.com +8615662635951 I definitely do not and will not recommend Laguna Tools to anyone and will make sure to let all my woodworking friends know when I am at the craft shows and seminars.
Review about: Laguna Tools Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $350.
I didn't like: Customer service.